MeDoc – Prateeksha Gawande

Your health, your schedule
MeDoc makes booking doctor appointments as simple as a tap!

About Project

Project Overview

MeDoc is a doctor appointment booking app, designed for your convenience! Schedule appointments quickly and easily with just a few taps. Enjoy virtual consultations with no wait time, ensuring you get the care you need when you need it. Find nearby healthcare providers effortlessly and experience complete transparency with consultation fees. Plus, choose from multiple payment options for a seamless experience. Your health is just a click away!

Tools Used

Design Process

Problem Statement
User Journey

Quantitative Research
Qualitative Research

Empathy Mapping
Persona Creation

Ideation Workshop
Scope Document
Information Architecture
User Flow / Task Flow

Sketching Wireframe
Mid-Fidelity Design
Visual Design

Usability Test
Implement Feedback

Project Timeline

Crafted over three months, from October to December 2023, the project timeline illustrates
the journey of bringing a better product to market, finely tuning to meet people’s needs

Style Guide

Creating a consistent look with standardized colors, fonts, buttons and more is crucial for user-friendly project design

LOGO

In the fusion of Medical and Doctor, MeDoc emerges as a symbol of integrated healthcare, seamlessly blending medical expertise with diagnostic precision

Color Palette

Blue brings trust and calmness, making users feel confident and positive, while green depicts vitality and freshness. In a medical app, both these shades adds reassurance and reliability, creating a user-friendly experience

Typography

Component Library

Icons

Discover

Finding a Problem

People face challenges securing online doctor appointments, leading to extended waiting times and delayed healthcare access.
Users encounter complexity in scheduling medical appointments online, causing confusion and inefficiencies in diagnostics scheduling.
People struggle to manage health records conveniently, impacting the accessibility and organization of their essential healthcare information.

Making Solution

Introducing an intuitive online doctor appointment system, reducing waiting times and ensuring timely healthcare access.
Streamlining the process of scheduling appointments online, providing clarity and efficiency in diagnostics scheduling.
Implementing user-friendly solutions for health records, enhancing accessibility, and organization for a more seamless healthcare experience.

4W + H Method

What is the problem statement?

The problem statement is to schedule a doctor appointment online

Who am I solving it for?

Patients and individuals who are seeking convenient online doctor appointment scheduling

Why am I solving this problem?

I am solving this issue to make it easier for people to get doctor appointment online

What is the goal?

The goal is to make scheduling online doctor appointments easier and user-friendly

How am I going to solve the problem?

I’ll solve this by creating an user-friendly mobile app design with essential features.
This involves analyzing competitors, conducting user research, designing a prototype, and ensuring usability through testing

User Journey

I’ve mapped the user journey below, revealing key challenges and pain points, shaping the development of a more user-centric healthcare solution

Empathize

At the start of Design Thinking, it is crucial to really understand the problem. We do this by learning about users through different kinds of research. This helps us see the challenges clearly and know what needs to be fixed.

Quantitative Research

Competitor Analysis

In this UX research, I’ve analyzed competitors to enhance this medical appointment platform. This involves studying user experiences, comparing features, and aligning with market trends to deliver a superior and user friendly design.

Feature Matrix

Qualitative Research

User Research

I connected with 2 respondents, exploring their perspectives on medical needs through in-depth inquiries about habits, frustrations, and challenges. This provided insights on intricacies, shaping the overall user journey.

Sample Interview Questions

Have you undergone any health checkups before?
Can you describe a past experience with your health checkup?
What are the biggest challenges you face when scheduling medical appointments?
Have do you schedule medical appointments?
How do you understand your reports?
What improvements would simplify the process of scheduling medical appointments for you?
What are the biggest challenges you face when scheduling medical appointments?
What would make it easier for you to manage your medical records?
What are some of the challenges you have faced when trying Medicare in digital platform?
How was your latest experience using a mobile app for scheduling medical appointment?

Define

User Persona

Bio

Ajay is a skilled stock broker with a successful 2-year career. He is facing challenges consulting a doctor, managing his old medical records and obtaining regular prescription medicines.

Goals

The top priorities for choosing a doctor are specialization, location and availability of appointments.
User wants clear preparation instructions and transparent pricing

Frustrations

User struggles to prioritize checkups due to cost, time and access.
User frustrated by lab center travel and health record management.
Experiencing dissatisfaction with hurried medical checkups and unresolved health inquiries.
User’s frustration arises from dealing with appointments, waiting times and paperwork.

Motivation

Affordable
Easy access
Convenience

Bio

Sayali is a software engineer. She faces challenges in scheduling doctor appointments due to her busy work schedule.

Goals

User chooses based on specialization and peer reviews.
Due to user’s tight schedule, I am unable to accommodate a long waiting time for consultation.
User wants clear preparation instructions and transparent pricing.

Frustrations

User is dissatisfied with the need to travel to the hospital for clarification.
I am frustrated with appointment availability and waiting times.
User faces difficulties in finding medical records due to disorganization.
User is frustrated with the interface and unwanted service calls.

Motivation

Managing
Transparent Cost
Convenience
Ease of accessing medical records

Empathy Mapping

Ideate

Ideation Workshop

In the ideation workshop, I explored creative ways to reimagine doctor appointments. By engaging in diverse brainstorming and collaborative thinking, I focused on designing a user-centric solution for a seamless healthcare experience.